Order receipt/Confirmation
Notice:
Permit :
Above Price excluded export permits[Export, CITES & Phyto] fees to be email to customer for making payment.
Payment :
Credit Card Payment will be securely handled by Paypal. A Paypal cross-border transaction fee 4.5% must be added to importer for payments made by PayPal. We do accept credit card manually and there will be bank fee 3.7%. Malesiana does not keep any part of the fee and this fee will be deduct from our account by blank to be forward to credit card companies.
Invoice Notice :
1. Submission of all permits is subject upon receipt of full payment for the amount stated.
2. Malesiana Tropicals will not be responsible for any delay in application of permits.
3. All import permits (if applicable) must be provided by Customers to facilitate the application of Phyto permit. Failure to do so, will cause delay in shipment.
4. Upon confirmation order, you will be given estimate shipping cost on online order and pro-forma invoice. For shipment with large size plant (15cm pot), there will be additional shipping charges due to larger box dimension & additional weight. Final shipping cost to be known after parcel ship.
5. Please inspect contents immediately upon arrival. If any plants die or are severely damaged during normal shipment then evidence of such must be given to us in the form of photographs which are either emailed to us or posted to us within 3 (three) days of receipt of shipment.
6. The guarantee of quality will be voided if the damage is due to unnecessary delays caused by the shippers, importer or his agents, or due to any deficiency in import documentation, which is the responsibility of the importer and outside influences beyond our control, such as delays in the postal service, inefficiency of courier services, strikes or terrorism or fire or Acts of God, or extreme weather conditions, cold weather, etc).